Refund & Returns Policy

Last updated: March 2026

At Aesthetic Professionals Trading, we want you to be satisfied with your purchase. This policy explains your rights and how to return items purchased from our website.

1. Your Right to Cancel (Online Orders)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

You then have a further 14 days to return the item after notifying us of your cancellation.

To exercise your right to cancel, please contact us using the details provided below with your order number.

To be eligible for a return:

The item must be unused and in the same condition that you received it

It must be returned in the original packaging

Proof of purchase must be provided

We reserve the right to reduce the refund if the item shows signs of use beyond what is necessary to inspect it.

2. Faulty, Damaged or Incorrect Items
If the item you receive is:

• Faulty
• Damaged in transit
• Incorrect
• Please contact us within 48 hours of delivery.
• Where a product is confirmed as faulty or incorrect, we will offer one of the following:
• A replacement
• A repair
• A full refund
• We may request photographic evidence to help resolve the issue quickly.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

• 3. Items That Cannot Be Returned
  For hygiene and safety reasons, certain items may not be eligible for return once opened. These may include:
• Medical or aesthetic consumables
• Sterile or sealed products that have been opened
• Personal care items

If an item is sealed and the seal is broken after delivery, we may not be able to accept the return unless the item is faulty.

4. Return Shipping
Unless the item is faulty or incorrect:

• Customers are responsible for the cost of returning items
• We recommend using a tracked postal service
• We cannot accept responsibility for items lost in transit during return shipping.

5. Refunds
Once we receive and inspect your return, we will notify you of the outcome.

If approved:

• Your refund will be processed within 5–10 working days
• Refunds will be issued to the original payment method
• Original delivery charges are non-refundable unless the item is faulty.

6. Late or Missing Refunds
If you have not received your refund:

• Check your bank account again
• Contact your payment provider or credit card company
• Contact us if the issue continues

7. Exchanges
We replace items only if they are faulty or damaged.
If you need an exchange, please contact us to arrange this.

8. How to Start a Return
To start a return, please contact us with:

Your name

Order number

Details of the item

Reason for return

Contact us at:

Email: aestheicprofessionalstraining@outlook.co.uk]
Address: [TBC]

We will then provide instructions on how to return the item.

9. Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.